Frequently Asked Questions
customerservices@pumateamwear.com or call us on +44(0)845 680 1204.
Please ensure you have your Order Reference Number to hand if you can – this will be shown on the email we sent you confirming your order and can also be found in the My Account section of the website.
Once you have an account set up you can check the status of your order in your account dashboard.
Be sure to keep your log in details in a safe place. We’ll also email you during the different stages of preparing and completing your order.
And if you’re still not sure, or have not received your order by the date you were given at the point of purchase, then you can email us at For customised/personalised items our lead time is three weeks plus delivery thereafter. So, as long as you approve your designs within the timeframe we give you, your order should be with you no later than 15 – 18 working days after you order it.
Standard delivery costs are:
UK mainland – £4.95
Europe – £14.00
Rest of the world – £20.00
We’ll let you know when we’ve sent your kit to you and give you the tracking details.
customerservices@pumateamwear.com or call us on +44(0)845 680 1204 and we’ll be happy to help.
Stock availability details are linked to our stock management system, so you get an accurate and up to date picture of what’s available and when.
All out of stock products are automatically removed from our site. If you have a query about any stock, or want to order in large quantities, please email us at
customerservices@pumateamwear.com or call us on +44(0)845 680 1204 and we’ll look into it straight away and help resolve the problem.
Very occasionally we make mistakes.
If you haven’t got what you ordered, then please contact us at Set up your team(s)
Kick off by starting a team profile for each squad you’re ordering for. Just select add a team and enter the squad name.
Design your kit
Creating professional-looking strips is a doddle with our new Kit Manager, whether you’ve got something in mind or need a bit of inspiration. Pick from a wide range of colours and styles and add your customisation and personalisation. You can preview your designs and make as many changes as you like until you’re happy. If you want finish them later, just save them and they’ll be there when you come back.
Add player details
Our simple dashboard means it’s easy to enter the order details for each item and player, from name and numbers to size and quantity. Once you get your order to us we can get started, but if you need extra time you can save your details and come back and complete your order at any point. When you’ve finished your order just go to the checkout to complete your purchase and leave the rest to us. We’ll keep you posted and let you know when your kit’s on its way.
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